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05~/toolbox23 items

Claude, the Anthropic SDK and MCP do the heavy lifting. Around them: the Atlassian and automation platforms the work runs on, and the networking background underneath it all.

  1. 01 coredaily

    Claude

    Hands-on with Claude, and Claude Code heavily, day to day: AI-assisted development of the services I manage and the tools I build.

  2. 02 coreshipping

    Anthropic SDK

    Tool use, multi-turn agent loops and phase-gated design. The service desk harness runs on it: triage by issue type, then model turns and tool calls until it reaches a recommended resolution.

  3. 03 coreshipping

    MCP

    Servers and connectors built around internal applications to give agents real tool access, including a knowledge layer the harness can search with BM25, manipulate and append to.

ls ~/toolbox/build

8 entries
  • Agent designCustom agents in Copilot Studio and Rovo Studio, and custom harnessesbuilt
  • ChatGPT & CopilotHands-on alongside Claude for AI-assisted workregular
  • RetrievalBM25 knowledge layers for agent grounding; transformers, vectors and RAG pipelinescore
  • APIsREST APIs and language model APIscore
  • PythonScripting and custom automation to reduce manual overheadcore
  • AutomationPower Automate, and Jira and Confluence automationwork
  • n8nOn personal projects, to keep growing the skill setpersonal
  • FoundationsValidated by IBM AI certificationscertified

ls ~/toolbox/operate

8 entries
  • Major incident & changeITIL, CAB, governance and SLA frameworks, including the P1–P4 priority frameworkday job
  • Atlassian ForgeSeveral business applications, including an Incident Management Hub for the team's day-to-day adminshipping
  • Jira & ConfluenceAdministration and configuration; change run end to end with Jira automationday job
  • CAB scoring & PIRsAutomated change risk scoring, and PIR generation from incident timelinesshipping
  • Dependency mappingAI-assisted mapping across the business as the foundation of a CMDBbuilt
  • Agile deliverySprint planning, backlog grooming, cross-squad dependency managementday job
  • Stakeholders & vendorsCoordinating internal teams, third parties and multi-vendor estatesday job
  • Obsidian & NotionKnowledge management and project reportingnotes

ls ~/toolbox/network

4 entries
  • Routing & securityOSPF, BGP, VRF and firewallingbackground
  • Network automationPython provisioning, zero-touch site deployment, patching and config drift detectionbuilt
  • AWS networkingAWS networking and securitybackground
  • VPN & multi-vendorVPN solutions and complex routing across multi-vendor MSP estatesbackground