git log --graph --reverse
mainoperations
feat/ai-toolingbuilding
1f0c2ab(init)03/2024 – 01/2025
NOC 2nd line Network Security & Automation Engineer, Digital Space
Wrote Python scripts to provision routers and switches, deployed new sites with zero-touch provisioning, and built custom patching scripts and configuration drift detection. Recommended and implemented VPN solutions and troubleshot complex routing in a multi-vendor MSP environment, and worked with the Project Implementation and Transition teams on new estate deployments.
7be41d901/2025 – 10/2025
3rd line Network Connectivity & Security Engineer, Koris365
The primary escalation point for the most complex technical issues across the customer estate. Led change management and continuous improvement across firewall, router and switch infrastructure, coordinated new site requirements with customers and third-party suppliers, and mentored colleagues.
e02d5f4(feat/ai-tooling)while at Koris365
First tools, built with AI
Started putting real time into learning AI and everything around it, and following the frontier labs closely. At work that meant AI-driven tooling to build and optimise automation scripts across the networking environment; in my spare time, n8n on personal projects to keep the skill set growing.
c93a7e010/2025 – Present
IT Major Incident & Change Manager, Frasers Group
Own major incident and change management across four business divisions: around 20 major incidents a month and 80 changes a week through CAB, coordinating internal teams and third parties. Authored the P1–P4 priority and SLA framework now used company-wide, and led root-cause analysis of a 5,468-order backlog, isolating the failure patterns behind 98% of stuck orders, with a remediation plan projected to clear approximately 92% through a single automated fix.
4a6b8c1while at Frasers Group
MCP, agents and Forge at work
The building earned a place in the day job. A phase-gated service desk harness on the Anthropic SDK that triages tickets and works toward a recommended resolution, with a BM25 knowledge layer behind an MCP wrapper. A change approval system now live in production, an agent that risk-scores changes for CAB, an Atlassian agent that writes PIRs from the incident timeline, Forge apps, and AI-assisted dependency mapping as the foundation of a CMDB. Custom agents in Copilot and Rovo Studio along the way, and Claude Code heavily, day to day.
d8815e3(HEAD)Now
Moving into AI building, full time
Operations taught me where the toil is and what trust costs to earn. I want to spend the next chapter building the tools, and helping teams adopt them properly: AI building and AI enablement roles.